Shipping policy

Luvola Shipping Policy

At Luvola, we believe beauty should arrive with ease and elegance. Please review our shipping details below:

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is prepared, you’ll receive a confirmation email with tracking details.

Shipping Times

  • Domestic Shipping (Australia): 3–7 business days

  • International Shipping: 7–15 business days (varies by location)

Please note: Delivery times are estimates and may vary during peak periods or due to external courier delays.

Shipping Options

  • Standard Shipping – $5 USD

  • Insured Shipping + FREE Priority Processing – $7.95 USD
    Includes tracking insurance and faster fulfillment.

Free Shipping
Orders $50 USD or more qualify for free standard shipping.

Order Tracking
Once shipped, you’ll receive an email with a tracking link. If you don’t see it, please check your spam folder or contact us.

Lost or Delayed Parcels
If your package is delayed or hasn't arrived, please reach out to our support team at support@luvola.com — we're here to help make it right.

Customs & Duties (International Orders)
Please be aware that Luvola is not responsible for any customs fees or import taxes that may apply to international orders.